Privacy Policy

IvoryPrairie operates the online store available at ivoryprairie.com. This policy applies to information collected through our website, checkout process, customer service communications, and other interactions associated with the IvoryPrairie store.

For privacy-related questions, customers may contact us at sales@ivoryprairie.com.

The personal information we collect depends on how you interact with our website. Information may include:

• Name, billing address, shipping address, email address, and phone number.
• Order details, selected products, sizes, quantities, shipping preferences, and transaction history.
• Information submitted when contacting customer service or requesting assistance.
• Device information, IP address, browser type, operating system, website activity, and technical usage information.
• Marketing preferences and interactions with promotional communications where applicable.
• Information required to detect fraud, protect transactions, or maintain website security.

We may use personal information to operate and improve the IvoryPrairie store and to provide services requested by customers.

• Processing payments and fulfilling orders.
• Preparing shipments and providing delivery or tracking information.
• Responding to questions, complaints, returns, or customer service requests.
• Sending important communications relating to an order or account.
• Maintaining website functionality and improving shopping experiences.
• Detecting suspicious transactions, fraud, abuse, or security threats.
• Meeting accounting, tax, legal, regulatory, and recordkeeping obligations.
• Providing marketing communications where permitted and where the appropriate consent or legal basis exists.

Our website is hosted through Shopify. Shopify provides the e-commerce infrastructure that allows us to display products, process orders, manage checkout, and operate our online store.

When you use our website, certain information may be processed through Shopify and related technology providers as necessary to provide store functionality. Shopify and other providers may process information under their own privacy terms and legal obligations.

Payments may be handled by Shopify-supported payment processors or other third-party payment services. Payment providers may collect information necessary to authorize and complete transactions.

IvoryPrairie does not necessarily receive or store complete payment card details. Payment information is generally handled through secure payment systems operated by third-party providers.

Cookies and similar technologies may be used to enable shopping cart functions, remember preferences, support checkout, understand website performance, detect fraud, measure traffic, and improve store functionality.

Some cookies may be essential for the website to operate properly, while others may support analytics, personalization, or marketing. Depending on your location, you may be offered controls relating to optional cookies.

Your browser may also provide settings that allow you to block or delete cookies. Please note that disabling certain cookies may affect website functionality, checkout performance, or saved preferences.

We may share information with trusted service providers where necessary to operate the business and fulfill customer requests. These may include:

• Shopify and e-commerce technology providers.
• Payment processors and financial service providers.
• Shipping carriers, logistics providers, and fulfillment partners.
• Email, customer support, analytics, security, and fraud-prevention providers.
• Professional advisers such as accountants, legal advisers, or compliance service providers where appropriate.
• Government authorities or regulators where disclosure is required by law.

We do not disclose personal information unnecessarily. Information shared with service providers is generally limited to what is reasonably required for the relevant service.

If you subscribe to marketing communications, we may send information about products, new arrivals, promotions, collections, or store updates. Where required, such communications are sent based on consent or another applicable legal basis.

You can unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us. Transactional emails relating to orders, shipping, security, or customer service may still be sent where necessary.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, tax obligations, and dispute resolution.

The retention period may vary depending on the type of information and the legal or operational reason for keeping it.

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system, transmission method, or storage platform can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their devices, accounts, passwords, and email access.

Because e-commerce services may rely on providers operating in different countries, personal information may be processed or stored outside the country in which a customer resides.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Depending on your location, you may have certain rights relating to your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information where legally permitted.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information where applicable.
• Opt out of certain marketing communications.

These rights are subject to applicable legal exceptions and verification requirements. We may need to verify your identity before completing certain privacy requests.

IvoryPrairie is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information through our website without appropriate authorization, please contact us so the situation can be reviewed.

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. IvoryPrairie is not responsible for the privacy, content, or security practices of websites that we do not control.

We may revise this Privacy Policy when our business practices, technology, services, legal obligations, or privacy requirements change. The latest version will be published on ivoryprairie.com.

We encourage customers to review this page periodically to stay informed about how personal information is handled.