Contact Us
Email Support
For general questions, order support, shipping concerns, product information, and policy questions.
sales@ivoryprairie.comOfficial Website
Shop current IvoryPrairie collections and review product, shipping, privacy, and customer service information.
ivoryprairie.comOrder Support
If your message is about an existing order, please include your order number, full name, and checkout email address.
Order details help us respond more efficiently.Send Us a Message
Please complete the form below. Fields relating to your order are optional for general questions but strongly recommended for order-related requests.
For Faster Order Support
Please include the following whenever your message concerns an existing order:
Order number
Full name
Email used at checkout
Shipping postal code
Tracking number if available
Product Questions
If you need help choosing a robe or size, tell us the product name and your preferred fit. Reviewing the size guide before contacting us may also help answer common sizing questions.
What Can We Help With?
Our customer care team can assist with a wide range of questions before and after purchase.
Product Information
Questions about prints, robe styles, design details, fringe styles, materials, fit, care, or current availability.
Sizing & Fit
Help interpreting the size chart, comparing measurements, or deciding between two sizes.
Order Changes
Requests relating to size changes, shipping address corrections, or other order details before fulfillment begins.
Shipping & Tracking
Questions about processing, carrier updates, tracking delays, customs, delivery attempts, or packages marked delivered.
Returns & Refunds
Questions about return eligibility, return instructions, refunds, or other after-purchase concerns.
Order Problems
Support for damaged items, incorrect products, missing items, or other issues requiring order review.
How to Help Us Review Your Request
Providing complete information in your first message helps reduce back-and-forth communication and allows our team to understand the issue more quickly.
- Order questions: include your order number and checkout email.
- Shipping questions: include your tracking number and destination country.
- Damaged items: describe the issue clearly and keep the packaging available.
- Incorrect item: provide the product name, size ordered, and what was received.
- Sizing help: tell us the robe you are considering and your preferred fit.
- Privacy requests: clearly state the type of request and the email connected with your purchase.
Response & Communication Information
Check Your Email Carefully
Replies will generally be sent to the email address you provide. Please make sure it is entered correctly and check your spam or promotions folder if you are waiting for a response.
Send One Complete Request
Submitting repeated messages about the same issue may make it harder to follow the conversation. A single detailed message is usually the fastest way for us to understand your request.
Order Changes Are Time Sensitive
If you need to change an address, size, or order detail, contact us as soon as possible. Changes may no longer be possible once fulfillment or shipping has begun.
Carrier-Related Questions
Some delivery issues may require information from the shipping carrier. When appropriate, we may ask you to review carrier tracking or provide additional delivery details.
Contact Details
Brand: IvoryPrairie
Website: ivoryprairie.com
Email: sales@ivoryprairie.com
For the best support experience, please use the contact form above or email us with clear and complete information about your request.