FAQ
Frequently Asked Questions
Welcome to IvoryPrairie. We have gathered the questions our customers most often ask about our printed robes, sizing, fabrics, care, ordering, shipping, gifting, and customer support. Our goal is to make your shopping experience simple, clear, and enjoyable from the moment you discover a robe to the moment it becomes part of your everyday routine.
About IvoryPrairie
What is IvoryPrairie?
IvoryPrairie is a lifestyle brand focused on expressive printed robes designed for relaxed living, beautiful mornings, travel, gifting, and special moments at home. Our collections combine botanical artwork, decorative borders, crane motifs, fan-inspired details, porcelain-inspired patterns, soft garden themes, and flowing robe silhouettes.
Where can I shop IvoryPrairie products?
Our official website is ivoryprairie.com. We recommend ordering directly through our website so you can view current product information, available sizes, product images, order details, and customer service information in one place.
What styles are currently available?
Our robe collection includes a range of artistic prints, from blue porcelain-inspired designs and warm floral compositions to crane artwork, moss-toned botanical prints, fan motifs, coral garden patterns, and fringe-trimmed statement robes.
Product & Material Questions
What do the robes feel like?
Our robes are selected for a smooth, lightweight, comfortable feel with fluid drape. Individual styles may vary slightly in texture and finish, so we recommend reviewing the description on each product page for the most accurate information about that specific robe.
Are the robes suitable for year-round wear?
Many IvoryPrairie robes are designed as lightweight layering pieces that work beautifully for indoor wear throughout the year. They are particularly well suited to slow mornings, evening routines, hotel stays, vacation packing, spa-inspired self-care, and warmer seasons.
Do the colors look exactly the same in person?
We aim to present colors as accurately as possible. However, screen brightness, device settings, lighting conditions, and fabric surface can cause small differences in how a color appears. Subtle variations are normal and do not necessarily indicate a product defect.
Sizing & Fit
How do I choose my size?
Please refer to the size guide shown on the individual product page before ordering. We recommend comparing the listed measurements with your own body measurements and considering how you prefer your robe to fit. A relaxed look may allow more flexibility, while customers who prefer additional overlap or room for layering may choose the larger suitable size.
Are IvoryPrairie robes fitted or relaxed?
Most of our robe silhouettes are designed with a relaxed wrap construction. This allows comfortable movement and makes the garment easy to layer over sleepwear, lounge sets, camisoles, or lightweight clothing. The self-tie belt allows the waist to be adjusted depending on your preferred fit.
What if I am between sizes?
If you are between two sizes, consider the fit you prefer. For a roomier and more relaxed silhouette, the larger size may be more comfortable. For a closer fit, the smaller size may be appropriate if your measurements remain within the listed range. If you are unsure, contact us before ordering and we will be happy to help.
Styling & Everyday Use
When can I wear an IvoryPrairie robe?
These robes are designed to move easily between everyday and special moments. Wear them while enjoying morning coffee, getting ready for an event, relaxing after a shower, winding down in the evening, packing for a vacation, spending a quiet weekend at home, or creating a more polished loungewear look.
Can the robes be styled outside the home?
Some customers may choose to style selected robes as light statement layers over simple outfits, particularly for resort, holiday, poolside, or relaxed vacation settings. Because every design is different, we suggest considering the opacity, length, fabric, and styling of the individual robe before wearing it as outerwear.
Are the robes suitable for gifting?
Yes. Printed robes are especially popular for birthdays, anniversaries, Mother's Day, bridal occasions, bridesmaid gifts, holidays, travel gifts, and personal self-care gifts. If you are ordering as a gift, please make sure the shipping information is entered correctly at checkout.
Orders & Checkout
How do I know if my order was placed successfully?
After completing checkout, you should receive an order confirmation at the email address provided during checkout. Please review the confirmation carefully and check that your product, size, shipping address, and contact information are correct.
Can I change my order after placing it?
If you notice an error in your order, contact us as soon as possible at sales@ivoryprairie.com. We will do our best to help before fulfillment begins. Once an order has entered processing or has been shipped, changes may no longer be possible.
Can I change my shipping address?
Please contact us immediately if the address is incorrect. Address changes are not guaranteed once fulfillment has started. Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, building, postal code, and other relevant delivery details.
Can items from one order arrive separately?
In some situations, items may be fulfilled in separate parcels depending on inventory, package size, logistics routing, or operational needs. If an order is split, tracking details may be provided separately.
Shipping & Tracking
When will my order ship?
Processing and delivery estimates may vary depending on the destination, order volume, product availability, carrier operations, and seasonal demand. Please refer to the information shown during checkout and our Shipping Policy for additional details.
How can I track my package?
When tracking becomes available, the information associated with your shipment may be sent by email or shown through the order tracking method provided by our store. Tracking updates are controlled by the carrier and may occasionally take time to appear after dispatch.
Why has my tracking not updated?
Carrier scans do not always appear immediately. A parcel may be moving between facilities even when tracking has not changed. Delays in tracking updates can occur during weekends, holidays, customs processing, severe weather, high-volume periods, or carrier network disruptions.
What should I do if my package appears delayed?
Please review the latest tracking information first. If the parcel has not updated for an extended period or appears to have encountered a delivery problem, contact us at sales@ivoryprairie.com with your order number so we can review the available information.
Care & Maintenance
How should I wash my robe?
Always follow the care information provided with the garment or shown on the product page. As a general precaution for delicate printed robes, gentle washing with mild detergent and cool water is preferable to harsh washing, high heat, strong bleach, or aggressive drying.
How should I care for fringe-trimmed styles?
Fringe should be handled carefully to help preserve its appearance. Avoid pulling, snagging, rough washing, and excessive agitation. Air drying and gentle steaming are generally preferable to high-temperature tumble drying.
How should I store my robe?
Store your robe in a clean, dry place away from prolonged direct sunlight. Hanging can help reduce creasing, while careful folding is useful for travel. For fringe styles, make sure the trim is not compressed or caught beneath heavier garments for long periods.
Returns, Issues & Customer Support
What if there is a problem with my order?
If you receive an incorrect item or believe your order has arrived with a problem, contact our customer service team promptly. Please provide your order number, a clear explanation of the issue, and photographs where appropriate so we can review the situation efficiently.
Where can I find return and refund information?
Please review the Returns & Refunds page on ivoryprairie.com before requesting a return. Eligibility, conditions, time limits, and instructions may depend on the circumstances of the order and the condition of the item.
Still Have a Question?
Our customer care team is here to help with product information, sizing, order questions, shipping concerns, and general store support.
Email:
sales@ivoryprairie.com
Shop With Confidence
Please review product descriptions, size information, care guidance, shipping information, and store policies before placing your order. Keeping your email and shipping information accurate helps us provide a smoother order experience.
Official Website:
ivoryprairie.com